Refund & Cancellation Policy

1. Subscription billing

Vyavasth is offered on a monthly subscription with automatic renewal. Unless you cancel before the renewal date, your subscription will continue and you will be charged for each billing cycle using your chosen payment method.

2. Refund eligibility

You may be eligible for a full refund only if all of the following are true:

• Your request is made within 7 calendar days from the start of a new subscription period or from the date of a subscription renewal; and
• During that same 7-day window, your account shows no active usage of the platform (we determine active usage using reasonable account and product telemetry, such as meaningful logins, task or workflow activity, or material data changes attributable to your team).

If either condition is not met—for example, the 7-day period has ended, or the account shows active usage—you are not eligible for a refund for that billing period.

3. Refund processing timeline and method

Approved refunds are initiated to your original payment method where technically possible. Once initiated, refunds are typically processed within 5–7 business days; the exact time may depend on your bank, card issuer, or UPI provider.

4. Cancellation

You may cancel your subscription at any time from your account settings (or equivalent billing controls we provide). Cancellation stops future renewals; it does not automatically refund fees already charged for the current billing period, except where you qualify under the 7-day refund rule in Section 2.

Notice period: Cancellation takes effect at the end of the current paid period unless we specify otherwise in-product. You continue to have access until that period ends.

5. Non-refundable scenarios (examples)

Without limiting the above, the following are generally non-refundable:

• Fees charged after the 7-day window from start or renewal.
• Extra photo capacity bought for an event, once it has been applied to that event.
• Any period where the account shows active usage during the 7-day window.
• Charges disputed directly with your bank or payment network in a way that bypasses our support process, where our policies or agreements prohibit double recovery.
• Taxes, government levies, or third-party fees that we are not permitted to refund.
• Add-ons or one-time purchases if expressly marked non-refundable at checkout.

6. How to request a refund

Email support@vyavasth.in from your registered account email, or submit a request through the Contact page with your account identifier and invoice details. We will confirm eligibility and respond in line with our published support timelines.

7. Changes

We may update this policy from time to time. The “Last Updated” date at the top of this page will change when we do. Continued use of paid services after changes may constitute acceptance of the revised policy where permitted by law.